Frequently Asked Questions

You can book directly through our website by visiting our Book Direct page or through other platforms. Simply select your dates, review the total, and confirm your reservation with a secure payment.

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment gateway. For direct bookings, we can also accommodate bank transfers. All transactions are encrypted and processed securely.

Yes, 50% of the total is due at the time of booking to secure your reservation. The remaining balance is due 7 days before your arrival date. All paid prepayments are non-refundable. A pre-authorization of COP 800,000 is held on your card on the day of check-in as a security deposit. This is not a charge but a temporary hold that is automatically voided 3 days after your departure, provided no deductions are necessary.

All paid prepayments are non-refundable. Once payment has been made, no refunds will be issued for cancellations, early departures, late arrivals, no-shows, or travel disruptions. We strongly recommend purchasing travel insurance that covers non-refundable accommodation costs. For full details, please review our Cancellation Policy page.

Check-in is from 3:00 PM and check-out is by 11:00 AM. Early check-in (from 12:00 PM) and late check-out (until 2:00 PM) are available upon request, subject to availability, and may incur an additional fee. Self check-in is available via a smart lock with a personalized code sent to you before arrival.

Ritmo Cartagena is a fully equipped modern suite that includes a kitchenette with mini-fridge, microwave, and coffee maker; a private bathroom with premium toiletries; a washer/dryer; high-speed WiFi; Smart TVs with streaming apps (70″ in the living room and 55″ in the bedroom); air conditioning; beach towels; and access to the building’s rooftop pool with lagoon views. Fresh linens, towels, and basic cooking supplies are provided for your stay.

The suite features a premium adjustable king-size bed in the bedroom and a comfortable king-size sofa bed in the living area, accommodating up to 4 guests. The adjustable bed allows you to customize your sleeping position for maximum comfort. Extra bedding for the sofa bed is provided in the closet.

Yes, high-speed fiber WiFi is included at no extra charge. Speeds are up to 500 Megas, which is more than enough for streaming, video calls, and remote work. The suite is also equipped with a dedicated workspace area, making it ideal for digital nomads and remote workers.

The building has a secure underground parking garage. One parking space is available for guests at no additional cost. If you are renting a car, please let us know in advance so we can provide access instructions. That said, most guests find that taxis and rideshare apps are so affordable in Cartagena that renting a car is not necessary.

Rafael Nunez International Airport (CTG) is approximately 15 minutes from the suite. We’re currently working on offering private airport transfers — stay tuned! In the meantime, we recommend using InDriver or Didi apps, which work well in Cartagena and are a convenient, affordable option. Just share your flight details with us and we’ll help with any arrival logistics we can.

The Walled City (Ciudad Amurallada) is just a 10-minute taxi or rideshare ride from El Laguito, costing around $3-5 USD. You can also walk along the scenic Bocagrande boardwalk, which takes about 30-40 minutes and passes by beaches, restaurants, and shops. Many guests enjoy the walk during the cooler morning or evening hours.

The most popular rideshare apps in Cartagena are InDriver and Didi. Both are very affordable and widely used by locals and tourists alike. InDriver allows you to negotiate the price before the ride, while Didi works similarly to Uber. Regular yellow taxis are also available everywhere and are safe to use. We recommend agreeing on a fare before getting in or asking them to use the meter.

Cartagena is one of the most visited cities in South America and is generally very safe for tourists, especially in the areas of El Laguito, Bocagrande, and the Walled City. As with any major tourist destination, we recommend using common sense: keep valuables secure, avoid walking alone in unfamiliar areas late at night, and use rideshare apps for transportation after dark. Our building has 24/7 security, and the El Laguito neighborhood is well-patrolled and considered one of the safest areas in the city.

Direct-booking guests get access to our curated list of tours and experiences at special rates. You can browse available experiences on our Things to Do page, or simply message us on WhatsApp and we will arrange everything for you. We work with trusted local operators and can book anything from island day trips and sunset sails to cooking classes and city walking tours.

Absolutely! We specialize in creating custom experiences for our guests. Whether you are celebrating a special occasion, looking for a private chef dinner at the suite, want a personalized photography tour of the city, or need a full-day itinerary planned, just let us know. We have an extensive network of local partners and can tailor any experience to your preferences and budget.

El Laguito and neighboring Bocagrande are filled with excellent dining options, from casual beachside ceviche stands to upscale Colombian fusion restaurants. Some of our favorites include Celele (award-winning Colombian cuisine), La Cevicheria (the famous ceviche spot from Anthony Bourdain’s visit), and Carmen (fine dining in the Walled City). We provide a comprehensive restaurant guide with our personal recommendations upon check-in, and we are always happy to help make reservations at popular spots.