{"id":4418,"date":"2026-03-08T18:09:45","date_gmt":"2026-03-08T23:09:45","guid":{"rendered":"https:\/\/stayritmo.com\/?page_id=4418"},"modified":"2026-03-10T14:53:22","modified_gmt":"2026-03-10T19:53:22","slug":"politica-de-cancelacion","status":"publish","type":"page","link":"https:\/\/stayritmo.com\/es\/cancellation-policy\/","title":{"rendered":"Pol\u00edtica de cancelaci\u00f3n"},"content":{"rendered":"<style>\n\n\/* ============================================================\n   RITMO CARTAGENA \u2014 Design System\n   A Modern Caribbean Oasis in El Laguito, Cartagena\n   ============================================================ *\/\n\n\/* --- Google Fonts --- *\/\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Cormorant:ital,wght@0,400;0,500;0,600;0,700;1,400;1,500&family=Montserrat:wght@300;400;500;600;700&display=swap');\n\n\/* --- CSS Custom Properties --- *\/\n:root {\n  \/* Colors \u2014 Ritmo Red + Caribbean Gold + Sandy Beach *\/\n  --color-primary: #FF2236;\n  --color-primary-light: #FF4D5E;\n  --color-primary-dark: #D91A2B;\n  --color-secondary: #C87E22;\n  --color-secondary-light: #EBA92C;\n  --color-cta: #C87E22;\n  --color-cta-hover: #A86A1B;\n  --color-cta-light: #EBA92C;\n  --color-accent: #EBA92C;\n  --color-sand: #EBDEC5;\n  --color-sand-light: #F5F0E3;\n  --color-bg: #FFFDF8;\n  --color-bg-warm: #F5F0E3;\n  --color-bg-section: #EBDEC5;\n  --color-text: #2C1810;\n  --color-text-muted: #6B5744;\n  --color-text-light: #8C7A68;\n  --color-white: #FFFFFF;\n  --color-border: #DDD2BD;\n  --color-border-light: #EBDEC5;\n\n  \/* Typography *\/\n  --font-heading: 'Cormorant', Georgia, 'Times New Roman', serif;\n  --font-body: 'Montserrat', 'Segoe UI', Tahoma, sans-serif;\n\n  \/* Font Sizes \u2014 Fluid Scale *\/\n  --text-xs: clamp(0.75rem, 0.7rem + 0.25vw, 0.8125rem);\n  --text-sm: clamp(0.8125rem, 0.75rem + 0.3vw, 0.875rem);\n  --text-base: clamp(0.9375rem, 0.875rem + 0.3vw, 1rem);\n  --text-lg: clamp(1.0625rem, 0.95rem + 0.5vw, 1.125rem);\n  --text-xl: clamp(1.1875rem, 1rem + 0.75vw, 1.3125rem);\n  --text-2xl: clamp(1.4375rem, 1.15rem + 1.2vw, 1.6875rem);\n  --text-3xl: clamp(1.75rem, 1.35rem + 1.7vw, 2.125rem);\n  --text-4xl: clamp(2.125rem, 1.5rem + 2.5vw, 2.8125rem);\n  --text-5xl: clamp(2.625rem, 1.75rem + 3.5vw, 3.75rem);\n  --text-6xl: clamp(3.25rem, 2rem + 5vw, 5rem);\n\n  \/* Font Weights *\/\n  --weight-light: 300;\n  --weight-normal: 400;\n  --weight-medium: 500;\n  --weight-semibold: 600;\n  --weight-bold: 700;\n\n  \/* Line Heights *\/\n  --leading-tight: 1.15;\n  --leading-snug: 1.3;\n  --leading-normal: 1.6;\n  --leading-relaxed: 1.75;\n\n  \/* Letter Spacing *\/\n  --tracking-tight: -0.02em;\n  --tracking-normal: 0;\n  --tracking-wide: 0.05em;\n  --tracking-wider: 0.1em;\n  --tracking-widest: 0.2em;\n\n  \/* Spacing Scale *\/\n  --space-xs: 0.25rem;\n  --space-sm: 0.5rem;\n  --space-md: 1rem;\n  --space-lg: 1.5rem;\n  --space-xl: 2rem;\n  --space-2xl: 3rem;\n  --space-3xl: 4rem;\n  --space-4xl: 6rem;\n  --space-5xl: 8rem;\n\n  \/* Layout *\/\n  --max-width: 1280px;\n  --max-width-narrow: 960px;\n  --max-width-text: 720px;\n  --nav-height: 80px;\n  --border-radius: 8px;\n  --border-radius-lg: 16px;\n  --border-radius-xl: 24px;\n\n  \/* Shadows *\/\n  --shadow-sm: 0 1px 3px rgba(44, 24, 16, 0.06);\n  --shadow-md: 0 4px 12px rgba(44, 24, 16, 0.08);\n  --shadow-lg: 0 8px 30px rgba(44, 24, 16, 0.1);\n  --shadow-xl: 0 16px 50px rgba(44, 24, 16, 0.12);\n  --shadow-gold: 0 4px 20px rgba(200, 126, 34, 0.25);\n  --shadow-red: 0 4px 20px rgba(255, 34, 54, 0.2);\n\n  \/* Transitions *\/\n  --transition-fast: 150ms ease;\n  --transition-base: 250ms ease;\n  --transition-slow: 400ms ease;\n}\n\n\/* --- Base Resets --- *\/\n*,\n*::before,\n*::after {\n  box-sizing: border-box;\n  margin: 0;\n  padding: 0;\n}\n\nhtml {\n  scroll-behavior: smooth;\n  -webkit-font-smoothing: antialiased;\n  -moz-osx-font-smoothing: grayscale;\n}\n\nbody {\n  font-family: var(--font-body);\n  font-size: var(--text-base);\n  font-weight: var(--weight-normal);\n  line-height: var(--leading-normal);\n  color: var(--color-text);\n  background-color: var(--color-bg);\n}\n\n\/* --- Typography --- *\/\nh1, h2, h3, h4, h5, h6 {\n  font-family: var(--font-heading);\n  font-weight: var(--weight-semibold);\n  line-height: var(--leading-tight);\n  color: var(--color-primary);\n}\n\nh1 { font-size: var(--text-5xl); letter-spacing: var(--tracking-tight); }\nh2 { font-size: var(--text-4xl); }\nh3 { font-size: var(--text-3xl); }\nh4 { font-size: var(--text-2xl); }\nh5 { font-size: var(--text-xl); }\nh6 { font-size: var(--text-lg); }\n\np {\n  margin-bottom: var(--space-md);\n  max-width: 70ch;\n}\n\n.text-muted { color: var(--color-text-muted); }\n.text-light { color: var(--color-text-light); }\n.text-gold { color: var(--color-cta); }\n.text-white { color: var(--color-white); }\n\n.eyebrow {\n  font-family: var(--font-body);\n  font-size: var(--text-xs);\n  font-weight: var(--weight-semibold);\n  letter-spacing: var(--tracking-widest);\n  text-transform: uppercase;\n  color: var(--color-cta);\n  margin-bottom: var(--space-sm);\n}\n\n\/* --- Buttons --- *\/\n.btn {\n  display: inline-flex;\n  align-items: center;\n  justify-content: center;\n  gap: var(--space-sm);\n  font-family: var(--font-body);\n  font-size: var(--text-sm);\n  font-weight: var(--weight-semibold);\n  letter-spacing: var(--tracking-wide);\n  text-transform: uppercase;\n  text-decoration: none;\n  padding: 0.875rem 2rem;\n  border: 2px solid transparent;\n  border-radius: var(--border-radius);\n  cursor: pointer;\n  transition: all var(--transition-base);\n  min-height: 48px;\n}\n\n.btn-primary {\n  background: var(--color-cta);\n  color: var(--color-white);\n  border-color: var(--color-cta);\n}\n.btn-primary:hover {\n  background: var(--color-cta-hover);\n  color: var(--color-white);\n  border-color: var(--color-cta-hover);\n  box-shadow: var(--shadow-gold);\n}\n\n.btn-outline {\n  background: transparent;\n  color: var(--color-white);\n  border-color: var(--color-white);\n}\n.btn-outline:hover {\n  background: var(--color-white);\n  color: var(--color-primary);\n}\n\n.btn-outline-dark {\n  background: transparent;\n  color: var(--color-primary);\n  border-color: var(--color-primary);\n}\n.btn-outline-dark:hover {\n  background: var(--color-primary);\n  color: var(--color-white);\n}\n\n.btn-ghost {\n  background: transparent;\n  color: var(--color-cta);\n  border-color: transparent;\n  padding: 0.5rem 1rem;\n}\n.btn-ghost:hover {\n  color: var(--color-cta-hover);\n}\n\n\/* --- Layout Utilities --- *\/\n.container {\n  width: 100%;\n  max-width: var(--max-width);\n  margin: 0 auto;\n  padding: 0 var(--space-xl);\n}\n\n.container-narrow {\n  max-width: var(--max-width-narrow);\n}\n\n.section {\n  padding: var(--space-5xl) 0;\n}\n\n.section-sm {\n  padding: var(--space-3xl) 0;\n}\n\n\/* --- Grid --- *\/\n.grid {\n  display: grid;\n  gap: var(--space-xl);\n}\n.grid-2 { grid-template-columns: repeat(2, 1fr); }\n.grid-3 { grid-template-columns: repeat(3, 1fr); }\n.grid-4 { grid-template-columns: repeat(4, 1fr); }\n\n@media (max-width: 1024px) {\n  .grid-4 { grid-template-columns: repeat(2, 1fr); }\n  .grid-3 { grid-template-columns: repeat(2, 1fr); }\n}\n@media (max-width: 640px) {\n  .grid-2, .grid-3, .grid-4 { grid-template-columns: 1fr; }\n}\n\n\/* --- Card --- *\/\n.card {\n  background: var(--color-white);\n  border-radius: var(--border-radius-lg);\n  overflow: hidden;\n  box-shadow: var(--shadow-sm);\n  transition: all var(--transition-base);\n  cursor: pointer;\n}\n.card:hover {\n  box-shadow: var(--shadow-lg);\n  transform: translateY(-4px);\n}\n.card-body {\n  padding: var(--space-lg);\n}\n\n\/* --- Gold Divider --- *\/\n.divider-gold {\n  width: 60px;\n  height: 2px;\n  background: var(--color-cta);\n  margin: var(--space-md) 0;\n}\n\n.divider-gold-center {\n  margin-left: auto;\n  margin-right: auto;\n}\n\n\/* --- Star Rating --- *\/\n.stars {\n  display: inline-flex;\n  gap: 2px;\n  color: var(--color-cta);\n}\n\n\/* --- Accessibility --- *\/\n@media (prefers-reduced-motion: reduce) {\n  *, *::before, *::after {\n    animation-duration: 0.01ms !important;\n    animation-iteration-count: 1 !important;\n    transition-duration: 0.01ms !important;\n  }\n  html { scroll-behavior: auto; }\n}\n\n\/* --- Focus States --- *\/\n:focus-visible {\n  outline: 2px solid var(--color-cta);\n  outline-offset: 2px;\n}\n\n\/* --- Selection --- *\/\n::selection {\n  background: var(--color-primary);\n  color: var(--color-white);\n}\n\n\/* --- Dark Section (replaces old navy) --- *\/\n.dark-section {\n  background: #2C1810;\n  color: rgba(255, 255, 255, 0.9);\n}\n.dark-section h2, .dark-section h3, .dark-section h4 {\n  color: var(--color-white);\n}\n\n\n\n    \/* --- Navigation --- *\/\n    .nav {\n      position: fixed;\n      top: 0;\n      left: 0;\n      right: 0;\n      z-index: 50;\n      background: rgba(255, 255, 255, 0.97);\n      backdrop-filter: blur(12px);\n      -webkit-backdrop-filter: blur(12px);\n      border-bottom: 1px solid var(--color-border);\n      box-shadow: var(--shadow-md);\n      padding: 0 var(--space-xl);\n    }\n\n    .nav-inner {\n      max-width: var(--max-width);\n      margin: 0 auto;\n      display: flex;\n      align-items: center;\n      justify-content: space-between;\n      height: var(--nav-height);\n    }\n\n    .nav-logo {\n      display: inline-flex;\n      align-items: center;\n      text-decoration: none;\n    }\n\n    .nav-logo img {\n      height: 30px;\n      width: auto;\n    }\n\n    .nav-links {\n      display: flex;\n      align-items: center;\n      gap: var(--space-xl);\n      list-style: none;\n    }\n\n    .nav-links a {\n      font-family: var(--font-body);\n      font-size: var(--text-sm);\n      font-weight: var(--weight-medium);\n      color: var(--color-text);\n      text-decoration: none;\n      letter-spacing: var(--tracking-wide);\n      text-transform: uppercase;\n      transition: color var(--transition-fast);\n    }\n\n    .nav-links a:hover { color: var(--color-cta); }\n    .nav-links a.active,\n    .nav.scrolled .nav-links a.active { color: var(--color-cta) !important; }\n\n    .nav-cta {\n      padding: 0.625rem 1.5rem !important;\n      background: var(--color-cta) !important;\n      color: var(--color-white) !important;\n      border-radius: var(--border-radius) !important;\n      font-weight: var(--weight-semibold) !important;\n      text-transform: uppercase !important;\n      letter-spacing: var(--tracking-wide) !important;\n      font-size: var(--text-xs) !important;\n      transition: all var(--transition-base) !important;\n    }\n\n    .nav-cta:hover {\n      background: var(--color-cta-hover) !important;\n      box-shadow: var(--shadow-gold) !important;\n    }\n\n    .nav-toggle {\n      display: none;\n      flex-direction: column;\n      gap: 5px;\n      cursor: pointer;\n      background: none;\n      border: none;\n      padding: 4px;\n    }\n\n    .nav-toggle span {\n      width: 24px;\n      height: 2px;\n      background: var(--color-text);\n      transition: all var(--transition-base);\n    }\n\n    @media (max-width: 1024px) {\n      .nav-toggle { display: flex; }\n      .nav-links {\n        display: none;\n        position: absolute;\n        top: calc(var(--nav-height) + 0.5rem);\n        left: 0;\n        right: 0;\n        background: var(--color-white);\n        flex-direction: column;\n        padding: var(--space-xl);\n        border-radius: 0 0 var(--border-radius-lg) var(--border-radius-lg);\n        box-shadow: var(--shadow-lg);\n      }\n      .nav-links.open { display: flex; }\n    }\n\n    \/* --- Page Header --- *\/\n    .page-header {\n      padding-top: calc(var(--nav-height) + var(--space-3xl));\n      padding-bottom: var(--space-2xl);\n      text-align: center;\n      background: var(--color-bg);\n      border-bottom: 1px solid var(--color-border-light);\n    }\n\n    .page-header h1 {\n      font-size: var(--text-4xl);\n      color: var(--color-primary);\n      margin-bottom: var(--space-sm);\n    }\n\n    .page-header .subtitle {\n      font-size: var(--text-sm);\n      color: var(--color-text-muted);\n      margin-top: var(--space-md);\n    }\n\n    \/* --- Policy Content --- *\/\n    .policy-content {\n      max-width: 800px;\n      margin: 0 auto;\n      padding: var(--space-3xl) var(--space-xl);\n    }\n\n    .policy-content h2 {\n      font-size: var(--text-2xl);\n      color: var(--color-primary);\n      margin-top: 1.5rem;\n      margin-bottom: 0.5rem;\n    }\n\n    .policy-content h3 {\n      font-size: var(--text-xl);\n      color: var(--color-primary);\n      margin-top: 1.25rem;\n      margin-bottom: 0.375rem;\n    }\n\n    .policy-content p {\n      margin-bottom: 0.625rem;\n      line-height: var(--leading-relaxed);\n      color: var(--color-text);\n    }\n\n    .policy-content ul,\n    .policy-content ol {\n      padding-left: 2rem !important;\n      list-style-position: outside !important;\n      margin-bottom: 0.625rem !important;\n    }\n\n    .policy-content ul + p,\n    .policy-content ol + p {\n      margin-top: 1.5rem !important;\n    }\n\n    .policy-content ul + h2,\n    .policy-content ol + h2 {\n      margin-top: 2rem !important;\n    }\n\n    .policy-content ul + h3,\n    .policy-content ol + h3 {\n      margin-top: 1.5rem !important;\n    }\n\n    .policy-content ul {\n      list-style-type: disc !important;\n    }\n\n    .policy-content ul li,\n    .policy-content ol li {\n      margin-bottom: var(--space-xs);\n      line-height: var(--leading-relaxed);\n      color: var(--color-text);\n      padding-left: 0.25rem;\n    }\n\n    .policy-callout {\n      background: #FFF3F4;\n      border-left: 3px solid var(--color-primary);\n      border-radius: 8px;\n      padding: 1.25rem 1.5rem;\n      margin-bottom: 1.5rem;\n      font-weight: var(--weight-medium);\n      color: var(--color-primary);\n    }\n\n    .policy-notice {\n      background: var(--color-bg);\n      border-left: 3px solid var(--color-cta);\n      border-radius: 8px;\n      padding: 1.25rem 1.5rem;\n      margin-top: 1rem;\n      margin-bottom: 0.625rem;\n    }\n\n    .policy-notice p {\n      margin-bottom: 0;\n    }\n\n    .policy-notice strong {\n      color: var(--color-text);\n    }\n\n    .deposit-details {\n      display: grid;\n      grid-template-columns: auto 1fr;\n      gap: 0.375rem 1.5rem;\n      margin-bottom: 1rem;\n    }\n\n    .deposit-details dt {\n      font-weight: var(--weight-medium);\n      color: var(--color-text);\n      line-height: var(--leading-relaxed);\n    }\n\n    .deposit-details dd {\n      color: var(--color-text);\n      line-height: var(--leading-relaxed);\n      margin: 0;\n    }\n\n    .payment-steps {\n      list-style: none !important;\n      padding-left: 0 !important;\n      counter-reset: step;\n      margin-bottom: 0.625rem !important;\n    }\n\n    .payment-steps li {\n      counter-increment: step;\n      display: flex;\n      gap: 1rem;\n      margin-bottom: 1rem;\n      padding-left: 0 !important;\n    }\n\n    .payment-steps li::before {\n      content: counter(step);\n      flex-shrink: 0;\n      width: 32px;\n      height: 32px;\n      background: var(--color-primary);\n      color: var(--color-white);\n      border-radius: 50%;\n      display: flex;\n      align-items: center;\n      justify-content: center;\n      font-weight: var(--weight-semibold);\n      font-size: var(--text-sm);\n      margin-top: 2px;\n    }\n\n    .payment-steps .step-content strong {\n      display: block;\n      color: var(--color-text);\n      margin-bottom: 0.25rem;\n    }\n\n    .payment-steps .step-content span {\n      color: var(--color-text-muted);\n      font-size: var(--text-sm);\n      line-height: var(--leading-relaxed);\n    }\n\n    \/* --- Footer --- *\/\n    .footer {\n      background: var(--color-sand);\n      color: var(--color-text);\n      padding: var(--space-4xl) 0 var(--space-xl);\n    }\n\n    .footer-grid {\n      display: grid;\n      grid-template-columns: 2fr 1fr 1fr 1fr;\n      gap: var(--space-2xl);\n      margin-bottom: var(--space-3xl);\n    }\n\n    .footer-brand p {\n      font-size: var(--text-sm);\n      line-height: var(--leading-relaxed);\n      color: var(--color-text-muted);\n      max-width: 300px;\n    }\n\n    .footer .nav-logo { margin-bottom: var(--space-md); }\n    .footer .nav-logo img { height: 25px; }\n\n    .footer-col h5 {\n      font-family: var(--font-body);\n      font-size: var(--text-xs);\n      font-weight: var(--weight-semibold);\n      letter-spacing: var(--tracking-widest);\n      text-transform: uppercase;\n      color: #124720;\n      margin-bottom: var(--space-lg);\n    }\n\n    .footer-col ul {\n      list-style: none !important;\n      display: flex;\n      flex-direction: column;\n      gap: var(--space-sm);\n      padding-left: 0 !important;\n    }\n\n    .footer-col a {\n      font-size: var(--text-sm);\n      color: var(--color-text-muted);\n      text-decoration: none;\n      transition: color var(--transition-fast);\n    }\n\n    .footer-col a:hover { color: var(--color-primary); }\n\n    .footer-bottom {\n      border-top: 1px solid var(--color-border);\n      padding-top: var(--space-xl);\n      display: flex;\n      justify-content: space-between;\n      align-items: center;\n      flex-wrap: wrap;\n      gap: var(--space-md);\n    }\n\n    .footer-bottom p {\n      font-size: var(--text-xs);\n      color: var(--color-text-light);\n      margin: 0;\n    }\n\n    .footer-legal {\n      width: 100%;\n      display: flex;\n      flex-wrap: wrap;\n      gap: var(--space-sm);\n      margin-top: var(--space-sm);\n    }\n\n    .footer-legal a {\n      font-size: var(--text-xs);\n      color: var(--color-text-light);\n      text-decoration: none;\n      transition: color var(--transition-fast);\n    }\n\n    .footer-legal a:hover {\n      color: var(--color-primary);\n    }\n\n    .footer-legal span {\n      font-size: var(--text-xs);\n      color: var(--color-text-light);\n      opacity: 0.5;\n    }\n\n    .footer-social {\n      display: flex;\n      gap: var(--space-md);\n    }\n\n    .footer-social a {\n      width: 40px;\n      height: 40px;\n      display: flex;\n      align-items: center;\n      justify-content: center;\n      border-radius: 50%;\n      border: 1px solid var(--color-border);\n      color: var(--color-text-muted);\n      transition: all var(--transition-base);\n    }\n\n    .footer-social a:hover {\n      border-color: #124720;\n      color: #124720;\n      background: rgba(18, 71, 32, 0.08);\n    }\n\n    .footer-social svg { width: 18px; height: 18px; }\n\n    @media (max-width: 768px) {\n      .footer-grid { grid-template-columns: 1fr 1fr; }\n      .deposit-details { grid-template-columns: 1fr; }\n    }\n    @media (max-width: 480px) {\n      .footer-grid { grid-template-columns: 1fr; }\n    }\n\n  \n<\/style>\n\n\n\n<!-- ==================== NAVIGATION ==================== -->\n  <nav class=\"nav\" id=\"navbar\">\n    <div class=\"nav-inner\">\n      <a href=\"https:\/\/stayritmo.com\/es\/\" class=\"nav-logo\"><img decoding=\"async\" src=\"https:\/\/stayritmo.com\/wp-content\/uploads\/2025\/08\/Ritmo-Horizontal.webp\" alt=\"Ritmo Cartagena\" loading=\"lazy\"><\/a>\n      <ul class=\"nav-links\" id=\"navLinks\">\n        <li><a href=\"\/es\/suite\/\">La Suite<\/a><\/li>\n        <li style=\"display:none\"><a href=\"\/es\/things-to-do\/\">Cosas que hacer<\/a><\/li>\n        <li><a href=\"\/es\/guia-de-cartagena\/\">Cartagena<\/a><\/li>\n        <li><a href=\"\/es\/reviews\/\">Rese\u00f1as<\/a><\/li>\n        <li><a href=\"\/es\/about\/\">Acerca de<\/a><\/li>\n        <li><a href=\"\/es\/contact\/\">Contacto<\/a><\/li>\n        <li><a href=\"\/es\/book\/\" class=\"nav-cta\">Reservar ahora<\/a><\/li>\n      <\/ul>\n      <button class=\"nav-toggle\" id=\"navToggle\" aria-label=\"Cambiar navegaci\u00f3n\">\n        <span><\/span><span><\/span><span><\/span>\n      <\/button>\n    <\/div>\n  <\/nav>\n\n  <!-- ==================== PAGE HEADER ==================== -->\n  <section class=\"page-header\">\n    <div class=\"container\">\n      <h1>Pol\u00edtica de cancelaci\u00f3n y pago<\/h1>\n      <div class=\"divider-gold divider-gold-center\"><\/div>\n    <\/div>\n  <\/section>\n\n  <!-- ==================== POLICY CONTENT ==================== -->\n  <div class=\"policy-content\">\n\n    <div class=\"policy-callout\">Todos los pagos anticipados realizados no son reembolsables.<\/div>\n\n    <p>Por favor, revise detenidamente esta pol\u00edtica antes de completar su reserva. Al reservar este alojamiento, acepta el calendario de pagos, las condiciones de cancelaci\u00f3n y el dep\u00f3sito de seguridad que se detallan a continuaci\u00f3n.<\/p>\n\n    <h2>Calendario de pagos<\/h2>\n    <p>Su reserva se confirma una vez recibido el primer pago. El precio total del alquiler se divide en dos pagos:<\/p>\n\n    <ol class=\"payment-steps\">\n      <li>\n        <div class=\"step-content\">\n          <strong>50% a pagar en el momento de la reserva<\/strong>\n          <span>Este pago garantiza su reserva y se cargar\u00e1 inmediatamente al momento de la misma. No es reembolsable.<\/span>\n        <\/div>\n      <\/li>\n      <li>\n        <div class=\"step-content\">\n          <strong>El formulario 50% restante debe entregarse 7 d\u00edas antes de la llegada.<\/strong>\n          <span>El importe restante se cargar\u00e1 autom\u00e1ticamente 7 d\u00edas antes de su llegada. El impago podr\u00eda conllevar la cancelaci\u00f3n de su reserva.<\/span>\n        <\/div>\n      <\/li>\n    <\/ol>\n\n    <p>Todos los importes est\u00e1n expresados en pesos colombianos (COP), salvo que se indique lo contrario en la plataforma de reservas. Los pagos en moneda extranjera se convierten al tipo de cambio representativo (TRM) publicado por la Superintendencia Financiera de Colombia en la fecha de pago.<\/p>\n\n    <h2>Condiciones de cancelaci\u00f3n<\/h2>\n    <p>Una vez realizado el pago, ya sea total o parcial, no se emitir\u00e1n reembolsos por ning\u00fan motivo, incluidos, entre otros:<\/p>\n    <ul>\n      <li>Cancelaciones en cualquier momento antes o despu\u00e9s del registro de entrada.<\/li>\n      <li>Salidas anticipadas por cualquier motivo<\/li>\n      <li>Llegadas tard\u00edas o estancias m\u00e1s cortas<\/li>\n      <li>Ausencias<\/li>\n      <li>Interrupciones en los viajes, incluidas cancelaciones de vuelos, problemas con la visa o emergencias personales.<\/li>\n    <\/ul>\n\n    <p>Recomendamos encarecidamente contratar un seguro de viaje que cubra los gastos de alojamiento no reembolsables para proteger su inversi\u00f3n.<\/p>\n\n    <h2>Caducidad de la cotizaci\u00f3n de reserva<\/h2>\n    <p>Las cotizaciones de reserva son v\u00e1lidas durante cuarenta y ocho (48) horas a partir de su emisi\u00f3n. Si no se recibe el primer pago dentro de este plazo, la cotizaci\u00f3n caducar\u00e1 y la reserva no se confirmar\u00e1. Una nueva cotizaci\u00f3n podr\u00eda estar sujeta a precios y disponibilidad actualizados.<\/p>\n\n    <h2>Dep\u00f3sito de seguridad<\/h2>\n\n    <dl class=\"deposit-details\">\n      <dt>Cantidad:<\/dt>\n      <dd>COP 800.000<\/dd>\n      <dt>M\u00e9todo:<\/dt>\n      <dd>Preautorizaci\u00f3n en tarjeta de cr\u00e9dito o d\u00e9bito<\/dd>\n      <dt>Celebrado desde:<\/dt>\n      <dd>D\u00eda de llegada<\/dd>\n      <dt>Liberado:<\/dt>\n      <dd>3 d\u00edas despu\u00e9s de la salida<\/dd>\n    <\/dl>\n\n    <p>El d\u00eda de su llegada, se realizar\u00e1 una preautorizaci\u00f3n de COP 800,000 en su tarjeta de cr\u00e9dito o d\u00e9bito. Esto no constituye un cargo, sino una retenci\u00f3n temporal. La preautorizaci\u00f3n se cancelar\u00e1 autom\u00e1ticamente tres (3) d\u00edas despu\u00e9s de su salida, siempre y cuando no se requieran deducciones.<\/p>\n\n    <p>Se podr\u00e1n aplicar deducciones por da\u00f1os a la propiedad o a su contenido que excedan el desgaste normal, art\u00edculos del inventario faltantes o rotos, limpieza extraordinaria requerida debido al estado en que se dej\u00f3 la propiedad, p\u00e9rdida de llaves, tarjetas de acceso o controles remotos, o cualquier otro costo derivado del incumplimiento del contrato de alquiler. Si se requieren deducciones, solo se cobrar\u00e1 el monto documentado y se le reembolsar\u00e1 el resto. Si los da\u00f1os superan los COP 800,000, se le facturar\u00e1 la diferencia.<\/p>\n\n    <div class=\"policy-notice\">\n      <p><strong>Importante:<\/strong> Est\u00e1 estrictamente prohibido fumar dentro de la propiedad. Se descontar\u00e1 un cargo adicional por limpieza del dep\u00f3sito de seguridad si se encuentran pruebas de que se ha fumado en el interior.<\/p>\n    <\/div>\n\n    <h2>Cancelaci\u00f3n por parte de los propietarios<\/h2>\n    <p>En el improbable caso de que los propietarios deban cancelar su reserva por razones no imputables a usted, recibir\u00e1 un reembolso completo de todas las cantidades abonadas.<\/p>\n\n    <p>En caso de fuerza mayor o circunstancias imprevistas (como desastres naturales, \u00f3rdenes gubernamentales o emergencias de salud p\u00fablica), los arrendadores podr\u00e1n cancelar la reserva en cualquier momento. En tales casos, recibir\u00e1 un reembolso proporcional por la parte no utilizada de su estancia, pero no ninguna compensaci\u00f3n adicional.<\/p>\n\n    <h2>Preguntas<\/h2>\n    <p>Si tiene alguna pregunta sobre esta pol\u00edtica antes de reservar, p\u00f3ngase en contacto con nosotros a trav\u00e9s de la plataforma de reservas o mediante los datos de contacto que aparecen en nuestra p\u00e1gina web. <a href=\"\/es\/contact\/\">p\u00e1gina de la propiedad<\/a>. 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